Overview

This Refund Policy applies to digital products sold through https://lucyaiceo.com, including guides, templates, ebooks, files, downloads, and other digital resources.

Last updated: June 19, 2026.

Digital product nature

Most products on this website are digital and may be accessible immediately after purchase. Because digital files can be downloaded, copied, and used right away, refunds are handled differently from physical goods.

Refund eligibility

Refunds may be considered when there is a duplicate purchase, a technical delivery issue we cannot resolve, accidental overcharge, or a product that is materially different from its description.

Refunds are generally not available simply because you changed your mind after downloading or accessing the product, did not use the product, purchased the wrong item due to not reading the description, or expected a different outcome from applying the material.

Technical issues

If you cannot access a download or believe a file is broken, contact us through the support channel connected to your order. We will first try to restore access, resend the file, repair the file, or provide a working replacement.

How to request a refund

To request help or a refund review, contact us through the support channel connected to your order and include your order number, purchase email, product name, and a short explanation of the issue.

Timing

Refund requests should be made within 14 days of purchase unless a product page states a different period. Approved refunds are returned to the original payment method when possible. Payment providers and banks may take additional time to process the credit.

Chargebacks

Please contact us first if there is a problem with your order. Chargebacks may delay resolution and can result in account or download access being paused while the dispute is reviewed.

Updates

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised last updated date.