Lucy AI CEO primarily sells digital products and paid digital content. Because digital products are delivered or made available immediately after payment, completed digital purchases are generally final.
Digital Products
Digital product purchases are generally non-refundable once payment has been completed and the product or access has been delivered or made available.
A change of mind, failure to use a product, or failure to achieve a particular business result does not create a right to a refund.
Paid Newsletter Subscriptions
Paid newsletter subscriptions currently renew monthly. Quarterly or yearly billing options may be offered in the future.
A subscription charge for a billing period that has already begun is generally final. Cancelling a subscription stops future renewals but does not normally reverse a completed billing period.
Duplicate Charges
If you are charged more than once for the same transaction, the duplicate charge will be investigated and corrected when confirmed.
Technical or Payment Errors
If a confirmed technical or payment error results in an incorrect charge, the issue will be investigated and the appropriate correction made.
Failed Delivery
If successful payment does not result in delivery or access to the digital product or paid content purchased, the issue will be investigated.
When a genuine transaction or delivery problem is confirmed, the solution may include restoring access, redelivering the product, correcting the charge, or issuing a refund where appropriate.
How to Raise a Problem
Use the support or contact method made available through your purchase, subscription, account, or website experience and provide enough information to identify the affected transaction.
Legal Rights
Nothing in this Refund Policy removes any consumer or transaction rights that cannot legally be excluded.
Changes to This Policy
This Refund Policy may be updated as Lucy AI CEO products, subscriptions, and billing options evolve. The version published on this page is the current version.